(Digital Insurance) - Over the last few years, digital has not only transformed the customer experience in insurance – it’s also transformed the employee experience.
Digital tools save independent insurance agency employees time and energy. They simplify routine tasks and free up time for employees to focus on building relationships with clients.
During COVID-19, digital also transformed where and how employees work. According to research by Liberty Mutual and Safeco Insurance, before COVID-19, just one-third of agencies had employees that worked remotely. When the pandemic hit, agencies that already had digital solutions in place were able to quickly transition to remote work without too much disruption in workflows. At the height of the pandemic, 78% of agencies said some or all of their employees were working remotely.
By Jen Farrell
June 23, 2022
